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Dubai.ae - Website Terms and Conditions


Please read the following conditions carefully as they govern all bookings made through www.dubaivisa.ae website. The terms set out below apply when you book through www.dubaivisa.ae. They apply whether you book one component or more than one component.

Use of the Website:

As a condition of your use of this website, you warrant that:

  • You are at least 18 years of age.
  • You possess the legal authority to create a binding legal agreement.
  • You will use this website in accordance with this agreement.
  • You will only use this website to make legitimate reservations for you or for another person for whom you are legally authorized to act.
  • All information supplied by you on this website is true, accurate, current and complete.

Use of the Visa Service:

  • Visa applications will only be processed once all the document requirements are completed.
  • We use the documents based on the assumption that all documents are valid and original, and we do not take any responsibility if forged / similar documents are submitted for processing.
  • All visa applications and charges depend on the nationality of the said passenger.
  • We recommend applying you visa at least 5-7 days prior to the scheduled travel dates. www.dubaivisa.ae does not take any responsibility in case there may be a delay in the processing of the visa from the Immigration departments.
  • Visa Approval is at sole discretion of the Immigration Officials. www.dubaivisa.ae cannot guarantee that all applications will be approved by the immigration department. Once your Visa Application is submitted to Immigration Department, the Visa Application Fee is non-refundable under any circumstances.
  • We recommend that all passengers enter the country within 14 days of the issuance of the visa.
  • A Security deposit maybe required for certain nationalities to obtain a visa.
  • Any crimes made during the visit of the traveler sponsored by us will be dealt with the UAE Police Department.
  • In the event of an overstay of the visa all necessary fines and penalties incurred will need to be paid on a case basis.
  • As visas are issued by Dubai Immigration Department, there is a possibility of delay if there's a technical problem or rush due to load on immigration systems (Public holidays etc.), Any delay from Dubai immigration cannot be blamed on DubaiVisa.ae as immigration needs to complete the security formalities as per UAE laws.
  • Any delay due to security or Black list checks for individuals, DubaiVisa.ae will bear no liability.
  • Please note that our company is not responsible for any traveler having medical problems. Should you wish to make any travel insurance for the traveler, you may let us know in advance before making the visa.
  • Client needs to do all bookings and travel formalities after Dubai Immigration has issued their visa and no claims for refunds on this basis will be a liability towards DubaiVisa.ae

Conditions of Contract:

A) www.dubaivisa.ae, P.O. Box 115815, Dubai, United Arab Emirates, its affiliates, associated corporations and agents ("www.dubaivisa.ae") act in the capacity of agents for owners, operators, theme parks, public carriers and such other persons who shall provide tours, transportation and other services under this contract.

B) As agents, and to the extent that www.dubaivisa.ae may itself provide any services hereunder, www.dubaivisa.ae shall not be liable to the recipient of such services (the "Client") or any other person either in tort or contract for any loss, damage, delay or expense including, without limitation to the extent permissible by law, any death, injury or illness to any person or any loss or damage to property which may be caused to a Client, howsoever caused for arising where the same occurs during or as a consequence of the performance or non-performance by any person of any tour, transportation or other services provided hereunder. In Addition, www.dubaivisa.ae can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes.

C) Service Fees, Payments & Refunds

1. Service Fees:

  • Visa applications applied through www.dubaivisa.ae are inclusive all taxes, unless otherwise stated.
  • Service Fee increases may occur any time prior to full payment being received from you, and you will be liable to pay such increases in full.
  • If for any reason the service fee quoted is not correct, the team of www.dubaivisa.ae will contact you for authorization.

2. Payment:

All services must be pre-paid except otherwise stated. We accept Visa, MasterCard & AmEx. Payment will be listed as "Arabia Horizons Tours LLC" on the credit card statement. You will be charged in UAE Dirham (AED) at the conversion's rate applicable on the date of your application.

3. Visa Processing :

After payment and completion of the visa application, you will receive a visa acknowledgement receipt from visa@arabiahorizons.com along with reference number. This reference number will be used for all future correspondence with www.dubaivisa.ae. The submitted details will be reviewed by our visa operations team and you will be contacted or notified if your application is in accordance with the guidelines provided by the UAE Immigration authority. Additional documents and/or a refundable guarantee deposit may be required for processing your application and this will be communicated to you by our visa operations team after reviewing your application.

Once your visa is approved the visa copy will be email to you. You can download your visa copy online from www.dubaivisa.ae/track-application with your reference number.

You must print your visa after downloading. Check all the details mentioned in the visa copy and in case of any discrepancy please contact us immediately by emailing us at visa@arabiahorizons.com. Incorrect detail in your visa copy (or details not matching your passport) may result in rejecting entry in to the U.A.E by the Immigration officer. www.dubaivisa.ae will not be liable for any rejection whatsoever.

Visitors are advised to carefully go through the "Note" printed on the visa document for "Visa Validity and Duration of Stay".

www.dubaivisa.ae cannot be held responsible for any problem that may happen if you don't receive or read carefully the note / terms & conditions. In case you have not received your visa acknowledgement receipt / visa copy, you must notify www.dubaivisa.ae at least five working days before your date of travel.

4. Refunds:

Once your Visa Application is submitted to Immigration Department, the Visa Application Fee is non-refundable under any circumstances.

Visa approval is at sole discretion of the immigration officials. In case a visa is rejected, the visa fees is non-refundable.

Security deposit refund claims must be made within 01 (one) month from the date of departure of the visitor. Refund requests received later than 01 (one) month cannot be honored.

Refunds will be done only through the Original Mode of Payment.


D) Liability Disclaimer & other terms

The information, software, products and services published on this website are provided "AS IS", "AS AVAILABLE" and may include inaccuracies or typographical errors. In particular, www.dubaivisa.ae and its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description. Changes are periodically added to the information herein. www.dubaivisa.ae and / or their respective suppliers may make improvements and/or changes on the website at any time.

www.dubaivisa.ae, its affiliates, and/or their respective Suppliers make no representations about the suitability of the Information, Software, Products and Services contained on this website for any purpose, and the inclusion or offering for sale of any products or services are provided "AS IS " without warranty of any kind. www.dubaivisa.ae, its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and Services, including all implied warranties and conditions of Merchantability, fitness for a particular purpose, title and non-infringement.

The Suppliers providing travel or other services for www.dubaivisa.ae, are independent Contractors and not agents or employees of www.dubaivisa.ae or its affiliates. www.dubaivisa.ae and its affiliates are not liable for the acts, error, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. www.dubaivisa.ae and its affiliates have no liability and will make no refund in the event of any visa rejection, cancellation or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, rerouting or acts of any government or authority.

In no event shall www.dubaivisa.ae, its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website, or with the delay or inability to use this website, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if www.dubaivisa.ae, its affiliates, and/or their respective suppliers have been advised of the possibility of damages, losses or expenses.

We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.

Miscellaneous:

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Modification of Terms:

www.dubaivisa.ae reserves the right to change these Terms & Conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of www.dubaivisa.ae following any such changes shall constitute your acceptance of such changes.

Governing Law:

These Terms and Conditions are governed by the laws of Dubai, United Arab Emirates. If any part of these Terms & Conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the rest of the Terms and Conditions will continue in effect.

Any applications made with www.dubaivisa.ae will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of www.dubaivisa.ae

Disclaimer: Please be informed that the role of DubaiVisa.ae is limited to application submission only. We are a private visa
agency, not affiliated with the Government of Dubai.Visa Approval / Rejection is under the sole discretion of UAE immigration authorities.

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